TNT / IAS Express - Customer Support

FAQ

Frequently Asked Questions:

The invoice, packing list (document describing the content of the shipment ) , weight and value.

TNT provides handling and packaging facilities for all categories of shipments ranging from fragile and non-fragile shipments.

• How do I pay for my shipment ?

• Cash customers : Payment is made at the point of transaction.
• Credit Clients: Payments are made to TNT at the end of the month.

• When will my international parcel/document be delivered?

International parcels are delivered within 3 business days.

• How can I track my international consignments?

you can track your international consignments on www.tnt.com

• How do I schedule a pick-up ?

• Regular pick-up: Once TNT has been notified of the day, time, and address of pick-up, our drivers will always be at your door step to pick-up your shipments.
• Occasional Pick-up: Customers need to contact the closest TNT/IAS office for pick-up arrangements.

• How do I get an Account?

• An Account Opening form is issued to a Prospective Client. The Account opening form contains detailed information of the client in question.
• The Account opening form is filled by the client and returned for authorization by TNT/IAS.
• An Account No is assigned to the client and a letter of acceptance is written to the client giving him information about the Account (If the detailed information is deemed to be satisfactory ).

Inquiries about location of mails, parcel, etc. : customerservice@tntias.com

For General Enquiries: enquiries@tntias.com

For general operation request: operations@tntias.com